CQR

Quality issues that surface at your customer's site can require a personal visit by one of your engineers, which is both time consuming and expensive. Continental solves this issue for our customers by providing Customer Quality Representative who resides near your customer's site.

Customer Quality Representative (CQR)

Quality issues that surface at your customer's site can require a personal visit by one of your engineers, which is both time consuming and expensive. Continental Quality solves this issue for you by providing Customer Quality Representative (CQR) who resides near your customer's site.

These representatives make regular weekly visits to your customer and are on-call when any issue surfaces. You only pay for the services you use and travel is not required, thus saving you time and money.

Your Customer Quality Representatives (CQRs) will receive and investigate customer quality issues to determine the cause and possible means of correction. They then coordinate the quality sort at the customer location, feed data back to the manufacturing site and track the pipeline parts to make sure that nothing but certified parts get to your customer location point of usage. They are able to instantly make the technical decisions required by your customer within the limits of your general quality policies and practices.

Your CQR will perform the following on your behalf:

  • Make regular visits to your customers in their area and may also be used to assist with your suppliers' product quality performance. The CQR is responsible for resolving customer quality issues and acts as a liaison with your own plant quality control and manufacturing operations to resolve quality issues.
  • Analyze issues and make recommendations as to root cause and irreversible corrective actions.
  • Familiarize customers and/or supplier quality control and inspection personnel with gauging and inspection techniques and product specifications.
  • Organize and supervise on-site inspection and sorting operations at customer plants.

Contact Continental today to request a Customer Quality Representative Professional to assist you in your Quality Process.