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The Quality Manager's Guide
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Granted, even on the best day, a Quality Manager's job is no picnic. One manager said he had a good day if he was able to sit for 10 minutes at his desk with no interruptions. A good week would be two good days. It's a pretty low threshold.
A bad day for a Quality Manager begins with a call from his customer informing him that Part #ACS-324 is now in Level 2 Containment. The day gets worse when the customer says that his production line will be shut down if he doesn't get certified, sorted parts within 10 hours! And the day totally collapses when the Quality Manager cannot seem to get anyone to respond to his desperate calls for Sorting help at a reasonable rate. He can only find Sorting firms that demand exorbitant rates that will destroy his budget. It's like finding smoke and a fire in your home and calling the Fire Station, but all they want to know is how much money you will pay to get them to come over to save your house. Total Misery Guideline #1:
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Continental Welcomes Shawn Galbraith
Shawn was born and raised in Anderson, IN and is a graduate of Ball State University. He is experienced in precision measuring, and he understands the needs of a Quality Manager along with the importance of 100% in-spec products. "I am excited about moving Continental forward as a quality services provider as well as offering quality engineering services to companies throughout the area," Shawn says. "I feel my ability to understand the needs of customers will allow me to provide quick and effective solutions. " When not assisting Continental's clients, Shawn enjoys deer hunting, fishing, bodybuilding, and spending time with friends and family. He is also very interested in investing and economics. Shawn currently lives in Rochester, IN. Wacky Patent of the WeekDo you ever feel that working on your computer has become nothing but drudgery? What would you think if your computer rewarded you for jobs well done? This week's wacky patent was obviously conceived by someone who had spent a few too many hours staring at a screen. The inventor has come up with the idea of a battery-powered candy dispenser that can be attached to your computer! The idea is for it to be used with students working with software that has individual problems to be completed; the student receives one piece of candy for each correct answer. While this seems like a worthy purpose, just imagine the alternative possibilities. An M & M for each email sent! A jellybean for each report completed! Productivity would surely increase dramatically. In fact, it's hard to believe no one thought of this before...
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But a Quality Manager's life can become totally miserable if he can't count on his Third Party Sorting and Inspection Firm to come through for him in a crisis when he really needs them, and to do so for a reasonable price.
Total Misery Guideline #2:
Continental is pleased to welcome Shawn Galbraith as an account manager. Shawn will be focusing on Continental's Quality Engineering Division. This division provides Containment Services, including sorting, inspection and rework, to manufacturing companies of all types.