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Quality CQR Program: Frequently Asked Questions

This process must save you money and pay for itself or you shouldn’t do it. The CQR’s are normally part-time. Some work for more than one supplier, thus spreading the cost among several companies. You pay for only the hours worked. The cost per month is often less than the cost to send an engineer to the plant from your facility.

The CQR will respond to the PRR immediately. They will investigate to make sure this is a valid PRR and challenge it if necessary. If valid, they will take immediate action to correct the situation and ensure only in-spec parts get through to the customer.

Your CQR will arrange the sort for you through Continental, if possible, to take advantage of their discounted rates. If the customer requires a specific sort house, the CQR will arrange that and negotiate for discounts. The CQR will keep an eye on the sort to make sure it is being done correctly and that the required data is being properly collected and reported.

In most cases, you will never get called as they will call the CQR instead. But if you do receive a call, you simply call the CQR to handle it. They will respond immediately. They will usually be at the plant within an hour or two (sometimes faster). They will handle the situation and report the findings back to you.

Trip reports will be sent to you and Continental. The CQR will track the issues and put them in common failure modes, so you can focus on your top concerns. Repeat issues or new issues are identified. You will know about all non-conforming parts from all sorts, even those not directly a part of the PRR paperwork. Types of defects will be reported back to your manufacturing. CQR reports can cover start-ups at your customer locations, an Engineering change, or a supplier change. All data can be put in charts that you can use. You get the data you need.